Frequently Asked Questions
1. How does licensing work?
For normal licenses, we charge a once-off fee for the software, installation, implementation and training based on various factors.
We then enter into a maintenance agreement which includes fixes, support, any upgrades released and a discounted rate on custom development. Since HR Manage is continually being developed and improved, we release an upgrade almost every second month.
The client can cancel the maintenance agreement at any time at which point all support will be billed for at normal rates. The client can continue using the software but upgrading will cost approx. 50%-80% of the original license cost (depending on how long ago the agreement was cancelled).
2. How are the costs calculated for the software?
We take various factors into account when creating a quotation which includes:
- The number of people to be loaded on the system
- Number of power users to use the system
- Number of different branches / locations
- Modules selected for implementation
- Industry in which the client operates
Essentially we try and determine the complexity of the implementation which determines the price.
3. How much does additional users / people cost to add?
There will only be cost involved if we need to provide training for the new user(s). We don’t charge per user / employee, but rather for groups of people. Thus if the company grows and more than 50 employees are added since the last license revision, then we’ll need to update the license which will attract a fee based on the number of additional people.
4. Why isn't everything web-based?
Our advantage comes from our powerful Windows application used by the power users and data capturers. HR Systems that are completely web-based are fine, especially for smaller businesses, but in terms of performance and usability, there isn’t a web-based HR system out there that can come close to us (even when hosted in the cloud).
The fact is that there is not really a very good reason for the complete system to be web-based as there are only a very small percentage of users that will actually use the Windows application. Usually around 1% depending on the type of business. Everyone else will simply use the web functionality provided and we’re constantly expanding it and developing new online functions.
5. Are there any plans to enable the software to run on Linux?
Unfortunately no. We do provide a service where we can host the software and database, but the client computers that need to run the HR Manage application will still need Windows. Users / Employees who only access the online self-service portal does not need Windows though.